We understand that life happens and unexpected things can come up. To ensure fairness to all our clients and our talented stylists, we kindly request a 48-hour notice for any appointment cancellations or rescheduling requests.

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Cancellation Fees

• Cancellations made with less than 48 hours' notice will incur a cancellation fee.

• The fee will be the greater of 50% of the reserved service.

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Late Arrivals

Arriving more than 15 minutes late for your appointment may result in us being unable to accommodate you for the full service. In this case, the cancellation fee will still apply. We will do our best to reschedule your appointment for a more convenient time.

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Payment & Fees

• If you used a credit card to book your appointment, cancellation fees will be charged to the card on file.

• In the event of a true, unavoidable emergency, we may waive or partially waive your cancellation fee and apply it towards a future service.

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Refunds

For refund requests on paid services, please contact us directly via email at themounthaircollective@gmail.com

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Share a concern

Your satisfaction is our priority. If you have any concerns about your hair, please let us know - we are happy to discuss adjustment to ensure you love your locks please contact us within 72 hours so we can address your concerns promptly. We offer support within 14 days of your original appointment; after this period, additional charges may apply.